1. Extension installed and enabled for Instagram
This feature requires our extension to be installed and enabled, and your platform login to be active. Make sure the feature is turned on in the extension settings for this social platform.
2. Click "Auto-Reply to Comments"
When viewing a post detail with commenting profiles, the "Auto-Reply to Comments" button will appear. Click it to configure the auto-reply settings.
3. Auto-Reply Settings
In the Auto-Reply settings window, you can configure the reply text, send DMs to commenting profiles, follow those profiles, set trigger keywords, and more. Let's take a walkthrough of all the features and options.
4. Reply to post comments
You can create up to five different reply variations, which will be randomly used when responding to comments.
5. Send Direct Message
You can enable Direct Messages to be sent to the profiles that comment. Choose from your saved message templates or create a custom message.You also have the option to send the message only if it’s the first one in the chat, or only if there’s no reply from the recipient.
6. Follow and Group Chat
Next, you can choose to automatically follow the profiles you replied to.You can also add those profiles to an existing group chat by enabling the option and pasting the group chat URL into the text field that will be displayed.
7. Automation settings
Then, set the number of replies to send during this run, along with the time interval in seconds between each reply. These settings help you stay within the limits of the social platform, so be sure to use them carefully.
8. Keywords
"In these fields, you can enter specific keywords to reply only to comments that contain them.You can also add negative keywords to avoid replying to comments that include those terms.
9. Other Options
Here, you’ll find several options to help fine-tune which comments you reply to: – Reply only to first-level comments. – Skip comments that already have your reply — ideal when running the feature on the same post more than once. – Skip comments that already have replies from other users. – And finally, choose to automatically like the comment you're replying to.
10. Import profiles
You can also enable the option to import the profiles you're replying to — a helpful way to track interactions and build a sales flow. Once enabled, you can choose the pipeline and stage where you'd like to add those profiles as leads. Click "Show More Import Options" to access additional settings such as adding notes, tags, follow-up date, amount, color, and more.
11. Click "Start Auto-Replying"
Start the auto-reply process by clicking ‘Start Auto-Replying.’
12. Auto-Replying Process
The automation will begin by sending a DM, if enabled. In this case, a pop-up window will appear to send the message. Next, the reply will be posted to the comment, and the profile will be followed—if that option is enabled.
13. Import process
After replying to all the specified comments, the profiles you replied to will be imported—if you’ve enabled that option. This process may take a few minutes, depending on your import settings and the number of profiles.
14. End Results
The automation will finish by displaying the results. If you enabled profile import, any profiles that already exist in your platform won’t be duplicated.
This guide demonstrates how to use the Instagram Auto-Reply feature. When combined with direct messaging and seamless lead import, it helps you maximize engagement, streamline your sales process, and achieve better results with your two-step post strategy. Thank you for watching!